机器人问题排查

{"input":{"robot_id":"worktool1","message_id":"","keyword":"","start_time":"","end_time":"","limit":20},"resolved":{"robot_id":"worktool1","message_resolved_robot":false},"sections":{"机器人状态":{"机器人ID":"worktool1","机器人名称":"WT28号","识别账号昵称":"WorkTool管家＠亚美达科技","企业名称":"亚美达科技","首次登录":"2024-05-14T15:32:59","授权到期":"2029-05-14T15:32:59","当前在线":true,"是否有效":true},"回调配置":[{"回调类型":"机器人上线回调","回调地址":"http://x.com/robot/callback/123","类型编号":5},{"回调类型":"机器人掉线回调","回调地址":"http://x.com/robot/callback/123","类型编号":6},{"回调类型":"消息回调","回调地址":"https://console.worktool.ymdyes.cn/api/v1/callback/qa/worktool1","类型编号":11}],"上线记录(最多20条)":[{"上线时间":"2026-04-06 21:40:39","下线时间":"","在线时长(分钟)":"1392.01","登录IP":"58.216.*.*"}],"raw_message_record 指令发送记录表":[{"时间":"2026-04-07T19:53:56","消息ID":"2041484616405397504","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041484616405397504\",\"list\":[{\"titleList\":[\"worktool问题群06\"],\"receivedContent\":\"发送链接消息是支持的。对于企微用户，如果您需要收发包括链接URL在内的完整内容，可以自行对接企业微信官方的会话存档功能。对于个微用户，目前可以读取到链接消息类型，以及链接标题、副标题等可见文案，但无法直接获取链接URL。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T19:52:34","消息ID":"2041484272809713664","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041484272809713664\",\"list\":[{\"titleList\":[\"worktool问题群06\"],\"receivedContent\":\"关于小程序卡片转发，我们支持通过转发消息指令实现，但需要结合消息回调来获取必要的参数。不过，由于转发步骤比较繁琐且失败率较高，我们通常不推荐使用这种方式。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T19:51:30","消息ID":"2041484004586467328","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041484004586467328\",\"list\":[{\"titleList\":[\"worktool问题群06\"],\"receivedContent\":\"您好，可以自建服务端进行对接。\\n\\n我们的产品提供了标准的API接口，您可以根据文档自行开发服务端程序，通过消息回调等方式与WorkTool客户端（APP）进行通信，实现您的业务逻辑。\\n\\n您可以参考我们的API文档来了解具体的对接方式：https://worktool.apifox.cn/\",\"textType\":0,\"msgSource\":0,\"ty"},{"时间":"2026-04-07T18:15:00","消息ID":"2041459716370251776","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041459716370251776\",\"list\":[{\"titleList\":[\"测试群20260401\"],\"receivedContent\":\"您好，这个问题通常与群名匹配有关。WorkTool 的群名匹配是**精确匹配**的，包括结尾的标点符号和空格。\\n\\n请您先检查一下：\\n1. 在发送指令时指定的群名，与微信中该群的实际名称（或您为机器人设置的唯一群备注名）是否完全一致。\\n2. 群名是否过长，这可能导致匹配失败。\\n\\n如果确认无误后问题依旧，可以提供详细的请求内容或消息ID（调用发送API的"},{"时间":"2026-04-07T18:00:00","消息ID":"2041455943585411072","消息类型":"203","来源IP":"115.159.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041455943585411072\",\"list\":[{\"titleList\":[\"仑哥\"],\"receivedContent\":\"周期消息\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:57:36","消息ID":"2041455341258194944","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041455341258194944\",\"list\":[{\"titleList\":[\"测试群20260327\"],\"receivedContent\":\"可以的，可以参考这个项目进行一键部署，实现小龙虾与WorkTool的集成：https://github.com/answerlink/openclaw-worktool\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:54:27","消息ID":"2041454544772444160","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041454544772444160\",\"list\":[{\"titleList\":[\"测试群20260327\"],\"receivedContent\":\"您好，关于WorkTool对接OpenClaw（小龙虾）的需求，目前我们正在开发中，即将上线。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:53:03","消息ID":"2041454195613417472","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041454195613417472\",\"list\":[{\"titleList\":[\"测试群20260327\"],\"receivedContent\":\"您好，您提到收到了不是您程序发来的消息，内容是“你好，这里是WorkTool 客户端消息”吗？\\n\\n这通常是平台在您绑定消息回调地址时，发送的一条模拟消息，用于检测您的回调地址是否配置正确和正常工作。这是一个正常的检测流程，并不代表您的机器人ID泄露了。\\n\\n您可以检查一下，这条消息是否在您配置回调地址后不久收到的？如果是的话，就属于正常情况。\",\"text"},{"时间":"2026-04-07T17:51:31","消息ID":"2041453808690565120","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041453808690565120\",\"list\":[{\"titleList\":[\"测试群20260327\"],\"receivedContent\":\"您好，关于微信版本，我们兼容到8.0.69版本。您可以直接使用这个版本。我们会持续跟进各个版本的更新。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:35:16","消息ID":"2041449718076456960","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041449718076456960\",\"list\":[{\"titleList\":[\"测试群\",\"外部群  |  群主: 脑袋好痒，要长脑子了\"],\"receivedContent\":\"收到，当前已正常接收消息，桥内会话通路看起来是通的。\",\"atList\":[],\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:27:37","消息ID":"2041447791846539264","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041447791846539264\",\"list\":[{\"titleList\":[\"CJXM\",\"外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信\"],\"receivedContent\":\"好的，您把平台名称或页面截图发我，这边继续帮您看。\",\"atList\":[],\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:27:29","消息ID":"2041447761463001088","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041447761463001088\",\"list\":[{\"titleList\":[\"CJXM\",\"外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信\"],\"receivedContent\":\"您好，这种情况一般是账号被限制后进入的人脸/活体验证流程，所以页面才会提示“摇摇头、眨眨眼”。\\n\\n您可以先按下面处理：\\n- 确认当前网络和设备稳定，光线充足，摘掉口罩/帽子/墨镜\\n- 按页面提示完成摇头、眨眼等动作，尽量保持正脸清晰\\n- 如果多次验证失败，换原来常用登录设备再试\\n- 如仍无法通过，就需要通过对应平台的"},{"时间":"2026-04-07T17:27:05","消息ID":"2041447660724207616","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041447660724207616\",\"list\":[{\"titleList\":[\"CJXM\",\"外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信\"],\"receivedContent\":\"中国银行最新牌价里，USD/CNY 为：\\n\\n- 汇买价：6.9316\\n- 汇卖价：6.8276\\n- 钞买价：6.9626\\n- 钞卖价：6.8166\\n- 发布时间：2026/04/07 16:04:21\\n\\n如您需要，我也可以按这个牌价帮您继续换算具体金额。\",\"atList\":[],\"textType\":0,\"ms"},{"时间":"2026-04-07T17:07:52","消息ID":"2041442822036701184","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041442822036701184\",\"list\":[{\"titleList\":[\"测试群\",\"外部群  |  群主: 脑袋好痒，要长脑子了\"],\"receivedContent\":\"您好，请问需要测试哪一项？如果有单号、汇率或具体问题，直接发我就行。\",\"atList\":[],\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:06:16","消息ID":"2041442419324792832","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041442419324792832\",\"list\":[{\"titleList\":[\"测试群20260401\"],\"receivedContent\":\"这是正常模拟操作行为，机器人需要模拟点击来读取和发送消息，这个行为不能关闭。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T17:01:47","消息ID":"2041441294588624896","消息类型":"203","来源IP":"156.238.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041441294588624896\",\"list\":[{\"titleList\":[\"CJXM\",\"外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信\"],\"receivedContent\":\"bridge route self-test\",\"atList\":[],\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T16:58:07","消息ID":"2041440371468451840","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041440371468451840\",\"list\":[{\"titleList\":[\"测试群20260401\"],\"receivedContent\":\"如果群名被修改，机器人按原群名匹配会失败，发送消息时会返回未找到该群。可以给每个群设置唯一的备注名，通过API调用备注名来确保精准发送。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T16:42:33","消息ID":"2041436451778113536","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041436451778113536\",\"list\":[{\"titleList\":[\"测试群20260326\"],\"receivedContent\":\"企业版主要面向企业微信场景，需要企业资质认证，功能上更侧重于企业级API对接和定制化服务。个人版则支持个微，无需企业资质。两者都提供完整的机器人功能，但适用的平台和认证要求不同。\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T16:00:00","消息ID":"2041425744592420864","消息类型":"203","来源IP":"115.159.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041425744592420864\",\"list\":[{\"titleList\":[\"仑哥\"],\"receivedContent\":\"周期消息\",\"textType\":0,\"msgSource\":0,\"type\":203}]}"},{"时间":"2026-04-07T15:40:01","消息ID":"2041420713952591872","消息类型":"203","来源IP":"121.4.*.*","是否API发送":1,"发送内容":"{\"socketType\":2,\"apiSend\":1,\"messageId\":\"2041420713952591872\",\"list\":[{\"titleList\":[\"worktool问题群06\"],\"receivedContent\":\"配置机器人回调，您需要进入WorkTool APP进行操作。请打开APP，点击右上角的菜单，找到并打开“图片回调开关”（这个开关也控制着消息回调的总体功能）。开启后，消息才能正常回调到您的服务器。\\n\\n关于回调地址的具体设置和API文档，您可以参考：https://worktool.apifox.cn/doc-861677\",\"textType\":0,\"m"}],"raw_msg_confirm 指令客户端执行结果表":[{"时间":"2026-04-07T19:53:59","消息ID":"2041484616405397504","执行结果":"成功","执行耗时(秒)":3.077,"失败原因":""},{"时间":"2026-04-07T19:52:37","消息ID":"2041484272809713664","执行结果":"成功","执行耗时(秒)":2.949,"失败原因":""},{"时间":"2026-04-07T19:51:33","消息ID":"2041484004586467328","执行结果":"成功","执行耗时(秒)":2.848,"失败原因":""},{"时间":"2026-04-07T18:15:02","消息ID":"2041459716370251776","执行结果":"成功","执行耗时(秒)":3.191,"失败原因":""},{"时间":"2026-04-07T18:00:38","消息ID":"2041455943585411072","执行结果":"失败","执行耗时(秒)":37.399,"失败原因":"发送成功:  发送失败: 仑哥 失败原因: 企微APP未搜索到结果"},{"时间":"2026-04-07T17:57:39","消息ID":"2041455341258194944","执行结果":"成功","执行耗时(秒)":2.937,"失败原因":""},{"时间":"2026-04-07T17:54:30","消息ID":"2041454544772444160","执行结果":"成功","执行耗时(秒)":2.824,"失败原因":""},{"时间":"2026-04-07T17:53:07","消息ID":"2041454195613417472","执行结果":"成功","执行耗时(秒)":3.005,"失败原因":""},{"时间":"2026-04-07T17:51:37","消息ID":"2041453808690565120","执行结果":"成功","执行耗时(秒)":5.979,"失败原因":""},{"时间":"2026-04-07T17:36:30","消息ID":"2041449718076456960","执行结果":"失败","执行耗时(秒)":73.239,"失败原因":"发送成功:  发送失败: 测试群 失败原因: 企微APP未搜索到结果, 外部群  |  群主: 脑袋好痒，要长脑子了 失败原因: 企微APP未搜索到结果"},{"时间":"2026-04-07T17:30:42","消息ID":"2041447791846539264","执行结果":"失败","执行耗时(秒)":71.175,"失败原因":"发送成功:  发送失败: CJXM 失败原因: 企微APP未搜索到结果, 外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信 失败原因: 企微APP未搜索到结果"},{"时间":"2026-04-07T17:29:30","消息ID":"2041447761463001088","执行结果":"失败","执行耗时(秒)":71.023,"失败原因":"发送成功:  发送失败: CJXM 失败原因: 企微APP未搜索到结果, 外部群  |  群主: ㅤㅤㅤㅤㅤ ＠微信 失败原因: 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19:53:56","方向":"发送","场景":"群聊","会话":"-","消息":"发送链接消息是支持的。对于企微用户，如果您需要收发包括链接URL在内的完整内容，可以自行对接企业微信官方的会话存档功能。对于个微用户，目前可以读取到链接消息类型，以及链接标题、副标题等可见文案，但无法直接获取链接URL。","状态":"success"},{"时间":"2026-04-07 19:53:46","方向":"接收","场景":"群聊","会话":"-","消息":"发送链接呢","状态":"received"},{"时间":"2026-04-07 19:52:34","方向":"发送","场景":"群聊","会话":"-","消息":"关于小程序卡片转发，我们支持通过转发消息指令实现，但需要结合消息回调来获取必要的参数。不过，由于转发步骤比较繁琐且失败率较高，我们通常不推荐使用这种方式。","状态":"success"},{"时间":"2026-04-07 19:52:26","方向":"接收","场景":"群聊","会话":"-","消息":"但是小程序卡片转发你们是不是限制死了，实现不了，是210不","状态":"received"},{"时间":"2026-04-07 19:51:30","方向":"发送","场景":"群聊","会话":"-","消息":"您好，可以自建服务端进行对接。\n\n我们的产品提供了标准的API接口，您可以根据文档自行开发服务端程序，通过消息回调等方式与WorkTool客户端（APP）进行通信，实现您的业务逻辑。\n\n您可以参考我们的API文档来了解具体的对接方式：htt","状态":"success"},{"时间":"2026-04-07 19:51:20","方向":"接收","场景":"群聊","会话":"-","消息":"@WT28号 可以自建服务端对接咱们这个APP么","状态":"received"},{"时间":"2026-04-07 18:14:59","方向":"发送","场景":"群聊","会话":"-","消息":"您好，这个问题通常与群名匹配有关。WorkTool 的群名匹配是**精确匹配**的，包括结尾的标点符号和空格。\n\n请您先检查一下：\n1. 在发送指令时指定的群名，与微信中该群的实际名称（或您为机器人设置的唯一群备注名）是否完全一致。\n2. ","状态":"success"},{"时间":"2026-04-07 18:14:50","方向":"接收","场景":"群聊","会话":"-","消息":"@WT28号 消息发送成功，但是在微信中未找到对应的群并提示失败，能通过接口告知我们吗","状态":"received"},{"时间":"2026-04-07 18:01:28","方向":"发送","场景":"群聊","会话":"-","消息":"","状态":"skipped"},{"时间":"2026-04-07 18:01:24","方向":"接收","场景":"群聊","会话":"-","消息":"好的","状态":"received"},{"时间":"2026-04-07 18:01:17","方向":"发送","场景":"群聊","会话":"-","消息":"","状态":"skipped"},{"时间":"2026-04-07 18:01:11","方向":"接收","场景":"群聊","会话":"-","消息":"@姜磊ᯤ ⁷  这里是我们的工作对接群，之后您有任何的问题，我们会第一时间在这回复您","状态":"received"},{"时间":"2026-04-07 17:57:36","方向":"发送","场景":"群聊","会话":"-","消息":"可以的，可以参考这个项目进行一键部署，实现小龙虾与WorkTool的集成：https://github.com/answerlink/openclaw-worktool","状态":"success"},{"时间":"2026-04-07 17:57:32","方向":"接收","场景":"群聊","会话":"-","消息":"@WT28号 能对接小龙虾吗","状态":"received"},{"时间":"2026-04-07 17:54:26","方向":"发送","场景":"群聊","会话":"-","消息":"您好，关于WorkTool对接OpenClaw（小龙虾）的需求，目前我们正在开发中，即将上线。","状态":"success"},{"时间":"2026-04-07 17:54:21","方向":"接收","场景":"群聊","会话":"-","消息":"@WT28号 能对接小龙虾吗","状态":"received"},{"时间":"2026-04-07 17:53:33","方向":"发送","场景":"群聊","会话":"-","消息":"","状态":"skipped"},{"时间":"2026-04-07 17:53:31","方向":"接收","场景":"群聊","会话":"-","消息":"厉害了","状态":"received"},{"时间":"2026-04-07 17:53:03","方向":"发送","场景":"群聊","会话":"-","消息":"您好，您提到收到了不是您程序发来的消息，内容是“你好，这里是WorkTool 客户端消息”吗？\n\n这通常是平台在您绑定消息回调地址时，发送的一条模拟消息，用于检测您的回调地址是否配置正确和正常工作。这是一个正常的检测流程，并不代表您的机器人","状态":"success"},{"时间":"2026-04-07 17:52:54","方向":"接收","场景":"群聊","会话":"-","消息":"@WT28号 我收到了不是我这个程序发来的消息 是不是id泄漏了","状态":"received"}]},"diagnostics":["最近20条执行结果失败率偏高：8/20。"]}